Straight Talking
The patient-reported spine for a whole clinical journey. One capture surface from first contact to outcome, with the mandated instruments layered on top of it.
A compliance cost, turned into a negotiating asset
Most providers collect patient feedback at one point, usually the end, usually by email, usually from the small share who still respond. The result satisfies a reporting requirement and tells the organisation almost nothing it can act on, or sell on.
Straight Talking treats the patient's view as a continuous record across the journey. The mandated reporting is handled, and the resulting outcome evidence becomes a genuine asset in negotiations with insurers and commissioners, where it belongs to you rather than to them.
Four reasons the timing is not optional.
- PHIN and the CMA order. Full implementation lands in 2026, and patient-reported measures are part of what independent providers must publish.
- PROMs site participation reporting makes capture rate itself a published metric, not just a data quality problem.
- NHS contractual PROMs apply the same expectation to NHS-funded activity in independent settings.
- Value-based healthcare arguments with insurers need outcome evidence that belongs to the provider.
Where we differ.
The market splits into outcome-measure specialists and experience-survey tools. The gap, and the value, is in the middle.
Capture rate first
A validated instrument at a 12% response rate is weaker evidence than a well-designed journey capture at 60%. We optimise the surface, then layer the instruments onto it.
Whole journey, one spine
Experience and outcome sit on the same record, so you can see which parts of the pathway move the outcome rather than guessing.
Mandated measures included
PHIN and PROMs instruments are configuration on the existing spine, not a second system bolted alongside it.
Built, demonstrable, launching October 2026
The platform is a working codebase with a connected demo loop: submissions from the patient app appear live in the provider dashboard. We are running structured demonstrations with provider groups now, ahead of first-cohort launch.
If you report to PHIN, hold NHS contracts with PROMs obligations, or are building an outcomes case for an insurer negotiation, the first cohort is the conversation to have.